Policy & Procedure ​Appointments
Prices are subject to change without notice.
Guidelines are provided to achieve optimal results, but there is no guarantee made as we have no control what happens during the healing process. This is the reason we recommend for you to get the package that includes a complimentary touch-up.
A deposit is required in order to book and confirm your appointment. Please note that all deposits and payments are non-refundable. The deposit is to ensure you are serious about booking your appointment and will be deducted from your overall cost. Cancellations will automatically result in a forfeit of your deposit.
A minimum of 72 hour notice is required to reschedule your appointment. Failure to to do so will result in a forfeit of your deposit and the payment will be non-transferable.
Please contact us if you are going to be late for your appointment. Being more than 10 minutes late (will incur a $25 late fee or $50 for 20 mins, if we are able to keep your appointment) may result in a forfeit of your deposit and the cancellation of your appointment. A new deposit will be required for rebooking a new appointment. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE but transferable if properly rescheduled in a timely manner (72hr or more).
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If you have had your eyebrows, lips or eyeliner previously done by another artist, a clear photo must be sent in and approved before booking an appointment. We must ensure we have a workable canvas and in some cases the previous work may be too dark to achieve optimal results. Removal may be recommended if previous work is/are too dark etc....
Healed results vary depending on each client and in some/rare cases a pencil, lipstick or powder may be required to achieve desired results. Additional appointments may be necessary to achieve desired results and will be charged accordingly.
Prices are subject to change at any time and may increase or vary in the case of travelling and/or special circumstances.
Touch Ups and Revisits can only be booked with the artist who provided the Initial Session.
Touch ups must be booked no sooner than 4 weeks, no later than 6 weeks, following your appointment. You must allow your skin to heal before any additional work can be done. We withhold the right to not work on clients who have yet to properly heal. Failure to follow this time line and premature booking may result in a forfeit of your deposit.
A revisit is for returning customers only and is recommended 9-12months from your initial appointment in order to receive the lowest annual touch-up price.
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CLASS POLICY
A deposit is required to reserve your spot.
Half of the remaining balance is due two weeks prior to the scheduled class date, the other half is due on the first day of class.
Should you choose not to participate after your payments and registration have been received, the refund policy is as follows:
If canceling your class more than 12 days prior, you are entitled to a 75% refund of the half paid balance.
If cancellation occurs between 10-12 days prior to the class, you are entitled to a 50% refund of the half paid balance.
If cancellation occurs 7-9 days prior to the class, you are entitled to a 25% refund of the half paid balance.
If you cancel less than a week prior to class, or do not show up for the class, you are not entitled to any refund.
All deposits are non-refundable.